Poi Aroma pays particular attention to the processing, confidentiality and safety of your personal data.

This aim of this privacy charter is to provide you with clear, simple and complete information about how we process the personal data you give us or the data we may collect while you are browsing our website, how it may be transferred to third parties and your rights and options to control your personal information and protect your privacy.

 personal data is any information about an identified physical person or a physical person that may be directly or indirectly identified via an identification number or one or more elements particular to them, such as their last name, first name, date of birth, customer number, order number, photo, etc.

We can collect your personal data when you:

   -create a customer account on our website mall
  -order goods from our website; mobile apps
-use our online services, such as the chat service: toc toc chat
-agree to receive marketing communications from us by email, telephone, SMS or post, depending on your selection;
-answer surveys or satisfaction questionnaires based on your customer experience; ;

-contact our customer service;
-send requests for information to our Company;
-browse on the Internet using cookies or similar technology or when you click on advertisements for our products.

 As part of the services we provide, we may need to collect certain data directly from you using electronic forms on our website, mobile apps
Information we might collect includes:

• Your identity
• Your contact details (e.g. email address)
• Your personal preferences in relation to the products

• Information relating to your orders, their tracking and your purchase invoices;
• Information you may provide for our customer service;
• Specific health data if you notify us of any undesirable side-effects concerning any of our products;
• Your bank details if you place an order via our website;
Personal data essential to Poi Aroma is marked with an asterisk on all personal data collection forms on our website, in electronic form at some of our counters

We may also collect certain data generated by your purchases of products or services, online , particularly information regarding the amount and type of your purchases.

. What legal grounds legitimise the processing of your data?
Poi Aroma processes your personal information:
• to perform the contract agreed between yourself and Poi Aroma, to manage your access to your customer account and to process and track your orders;
• within the framework of its legitimate interest for the purposes of marketing management, securing its digital media (websites, applications, etc.) and combating fraud ;
• when you have given your consent for the processing of your data, especially for the purposes of managing our sales prospection, and of your browsing data via cookies, etc.
• within the framework of compliance with our legal obligations, particularly fiscal obligations (conserving purchase invoices)
Who are the recipients of your personal data?
Your personal data is processed by the personnel of Poi Aroma. We ensure that only authorised persons within Poi Aroma have access to your personal data when this is necessary for the purpose of managing our commercial relations or meeting our legal obligations.

We may also share your personal data with;
-subcontractors, such as:
-payment service providers;
-logistic service providers;:Lotte Loristic

Poi Aroma may need to share your personal data with third parties to meet its legal, regulatory or treaty obligations, or to respond to requests from authorised legal authorities.

Transferring data abroad
Some recipients of your personal data may be located abroad, including outside of the  Korea Economic Area.
Legal periods of retention defined by Poi Aroma comply with the recommendations of the legal obligations covering Poi Aroma
Personal data category Retention

Customer account data 5 years after last contact
Prospect data 5 years after last contact
Loyalty program data 3 years after last contact
Website connection data (logs) 3 months

When you use our website, we may, depending on your choice, place a text file on your terminal (computer, smart phone or tablet) via the web browser.
This text file is a cookie. Throughout the period of validity or registration, it will enable Poi Aroma to identify your terminal during subsequent visits.
Only the entity issuing the cookies is able to read or modify the information they contain.

Below you will find information about the cookies that may be placed on your terminal when you visit the pages of the website www.poiaroma.com, together with ways in which you can delete or refuse installation of these cookies.
WHAT IS THE PURPOSE OF THE COOKIES ISSUED ON WWW.POI AROMA.COM?
There are several types of cookies, some of which are issued directly by Poi Aroma and its service providers, whilst others may be issued by third parties.
Cookies issued by Poi Aroma and its service providers
Different types of cookies may be placed on your terminal whilst you are browsing on our website:
These cookies are essential for browsing on our website, especially for the functioning of the order process.
Deletion of these cookies may cause problems with browsing on our website and make it impossible for you to place an order.
These cookies are also necessary for tracking the activity of Poi Aroma.
They may be installed on your terminal by Poi Aromaor by its service providers.
"Analysis and Customisation" cookies
These cookies are not essential to browsing on our website, but may help you, for example, to search more effectively and optimise your purchasing experience and help us better target your requirements, improve our offer and optimise the functioning of our website.

Managing the cookies placed in your web browser
You can decide whether to allow cookies to be installed on your terminal.
You can adjust your browser settings as you wish, so that cookies are either (a) accepted and registered on your terminal or (b) refused.
a. Agreeing to Cookies
If your browser software is set to accept the registration of cookies on your terminal, the cookies embedded in the pages and content you have consulted will automatically be registered on your terminal.
b. Refusing Cookies
You can set your browser software so that:

• you are regularly asked if you wish to accept or refuse cookies before a cookie can be registered;
• you systematically refuse the registration of cookies on your terminal.
Important: Any adjustments you may make to the settings in your browser software concerning the acceptance or refusal of cookies may modify your browsing on the Internet and your terms of access to certain services requiring use of these cookies.
For example, by refusing certain essential cookies, you may no longer be able to place orders on our website.
If you choose to refuse the registration of cookies on your terminal or if you delete cookies that are already registered, we decline all responsibility for any consequences relating to the degraded performance of our services resulting from the fact we are unable to register or consult the cookies required for their performance and which you have refused or deleted.
How to exercise your choice, depending on your browser
Settings vary from one type of browser software to another. Details can generally be found in your browser software help menu. We therefore encourage you to look at your settings to find out how you can make choices regarding cookies.

*Civil Service on Personal Information

Inorder to protect customer’s information and handle complaints related to personal information, the Company has designated the relevant department and the  person  information protection as follow:

Name: JI HYEON JUNG

Phone Number: 02-6227-2311

E-Mail: poiaroma@naver.com

You may report all personal information related complains arising  from your use of Cmopany’s service to the Personal Information Protection Officer or Department.

The company will respond promptly and sufficiently to the opinions of our companys users..

If you need to report or inquire about personal information, contact the following organization.

Personal Information Violations Center (privacy.kisa.or.kr/without telephone exchange number118)

Cyber Crime Investigation Department at Supreme Prosecutors ' Office, (www.spo.go.kr/ 02-3480-2000)

National Police Agency(www.ctrc.go.kr/     without telephone exchange number182)